Arthur T. Smith

Phone: (516) 865-2131

Email: ArtTSmith4@gmail.com

                                       2944 Chester Place Oceanside, NY11572

 

 

RELATED EXPERIENCE

Cablevision Systems Corporation, Bethpage, NY

Advanced Field Service Technician - November 2002 - April 2015

                          •              Installs and repairs Cablevision's video and on-line products.

              •              Performs installs, disconnects, reconnects, relocations, changes of service, etc. Services equipment from the tap to the customer's devices through the use of advanced digital field meter and diagnostic equipment.

              •              Determines root cause and solution on advanced technologies that include but are not limited to HDTV, HDMI, DVI, Component, Composite, DV, S-Video, Interlaced and Progressive Scan Signals.

              •              Maintains all stock and work-related supplies in an organized, professional and safe manner and audits serialized assets. Ensures all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Cablevision and OSHA safety rules and regulations.

              •              Acts as a customer advocate by ensuring complete customer satisfaction by diligently resolving all reasonable customer requests relating to the installation and service of products and educates customers in the use of products.

              •              Mentors and trains less experienced field service technicians.

 

Lucent Technologies/Alcatel Lucent SA, Plainview, NY

Telecommunications Technician - May 1999 - August 2000  

•              Supplied power to inside plant infrastructure while working in the power                    division of the company.

              •              Built rack systems that supplied telecommunications transmission also known as multiplexers.

              •              Installed cables such as fiber optic lines and coaxial cable while in transmission department of company.

              •              Move, and modify telecommunications and related equipment according to job order specifications, standards, and procedures.

 

TECHNICIAN SKILLS

Knowledge of CATV aerial and underground construction

Completion of certification training in HFC telephony equipment